Fairmont Resort Blue Mountains, MGallery 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 4,932 أراء

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Fairmont Resort Blue Mountains, MGallery - Image 1
Fairmont Resort Blue Mountains, MGallery - Image 2
Fairmont Resort Blue Mountains, MGallery - Image 3
Fairmont Resort Blue Mountains, MGallery - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

الوصف

خدمات الفندق الإضافية

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

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موقع الفندق

Fairmont Resort Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

نظام تحديد المواقع العالمي (GPS):-33.721863, 150.350239

الهاتف
فاكس +61 2 4785 0001

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  4,932 أراء

تقييم TripAdvisor  4.0/5  3,396 أراء

Ok trip but only for a family

ملاحظة Tripadvisor 2.0/5

sarahrU3766PK العائلات - تقييم TripAdvisor المعتمد

Poor checkin experience. We were told the room was not ready (understandable) and then given no information about hotel facilities or activities - we were travelling with 2 young children during holidays. When we got the call that our room was ready, our key was at the concierge who was very busy and gave key without any info, I assume they woudl have expected reception to do this. We managed to do some activities, but had missed out on booking some in as they were sold out and the process was unclear. Dined at embers and the Italian restaurant- disappointing to see no children activity packs. Italian was great and fast service. Embers was disappointing, we had reserved 2 days prior to arrival but were seated in the breakfast section. Kids burgers were still red so sent back and had to wait 45min for them to come back out, the kids had then shared ours and were not hungry. Rooms are satisfactory, but in need of renovation. Breakfast was chaotic, food was ok however, difficult to access as the line was out the door and we were seated 2 rooms away from the buffet in the function area.

zero stars

ملاحظة Tripadvisor 1.0/5

kensA4490CL تقييم TripAdvisor المعتمد

poor checkin. more than one hour in queue. requested valley view . not given on arrival. Room size ok but very less facilities. pillows too high . could sleep.bathroom was not upto standard. Sublime restaurant food quality was very bad. needs improvement. burger was so oily . couldn't eat a bite.. buffet breakfast did not justify the price they have reduced the items. paid barista cofee no fish item only white bread available omelette can't order fruit quality not upto standard bad experience. not worth the money.

Avoid room with interconnecting door at all costs

ملاحظة Tripadvisor 3.0/5

Lauren H تقييم TripAdvisor المعتمد

Wonderful location but stay spoiled a bit by a lot of small annoyances. We arrived at 3.30pm and there was about a 30 min wait to check in. I can live with that and accept it was a prime time but I was really upset when I asked the main reception if I could use the Accor member check in line (as a member) and was told no, everyone needs to use the one line at peak check in time, and then saw at least three men swan into that line and get served without waiting while I as a female with a tired child languished in the main line. How unfair and not a good start! Once I finally got to check in the process was good. Got to room (private patio room 140) which was lovely and nice view. I noticed the locked interconnecting door and that a lot of noise seemed to be coming from under the door but that wasn’t a major problem until the next morning. Went to the cafe adjacent to reception and ordered hot chocolates and cakes from the cabinet (they don’t do Devonshire tea so if you see anything on their website that they do it’s not accurate). Ended up waiting about 30mins for the hot chocolates which was annoying as we wanted to get outside to take sunset photos but the quality was reasonable. Still no sign of the cakes by the time we finished the drinks. We ended up asking a waiter I said since the cakes were just pre made can’t I just come up and get them myself instead of waiting for ages longer. He brought them 5 mins later and apologised - the long wait was due to a lack of plates which doesn’t make sense to me, would have been happy to have it on the side of my hot chocolate saucer instead of waiting 30 mins. Cakes were nice. Grounds of hotel very pretty and good opportunities for autumn photos. Got to see the ponies and nice playground. Dinner was room service (two cheese burgers and a kids fish and chips) and the quality was fairly good although strangely one of our adults burgers arrived on a smaller plate with fewer chips. The ordering system said 40 mins but it was just over an hour which is understandable for a public holiday. Went to the indoor pool at 8.30pm and it was empty which was fantastic and we really enjoyed the pool, spa and sauna. Bed was comfortable but the sleep was rudely interrupted by a massive argument by the couple in the next room that started just before 7am , we could hear everything through the interconnecting thin door and it was aggressive and went on for about an hour. It was actually very upsetting and not a good way to be woken up on holiday, just when I was about to call the reception to see what could be done it stopped when they loudly announced it was time for them to go to breakfast but by then there was no hope of us getting back to sleep. This is the kind of experience I would expect in a low class motel in a sketchy area not an expensive resort. We went to breakfast at 9am and found the buffet to be great , good food and good selection and replenished often. We had a school holiday activity hair braiding appointment booked for 10.20 and that was wonderful (book these activities early as many were turned away) although took over an hour (totally fine by me) but by then we had been locked out of our room (was expecting it to maybe take 30 mins giving us time to brush teeth back in room before leaving). The ladies doing the braiding and nails were amazing! Love their work! So wonderful and kind - kudos to them. Over the phone the reception was fine about us checking out half an hour late due to the hair braiding but I was a bit upset that the same reception man that didn’t allow me to use the member check in made a big deal about me not being able to show him my id to get back into my room when we got locked out due to expired keys, (handbag was in room) had the keys in my hand and could tell him my name , room and all details so it was not like we didn’t have proof of having been there. Would expect better for the money paid. Was not asked how my stay was when checking out but thought - why not - I’ll give unsolicited feedback and the reception staff member did apologise about the noise but said as they are full the conditions aren’t ideal at the moment and recommended requesting quiet room with no interconnecting door next time. Overall would consider returning as lots of an activities for kids, lovely location and views and many of the staff were amazing but would only go if they could guarantee room with no interconnecting door as to me it feels unsafe now. I want to emphasise I have no issue with kids noises as I have a kid myself but adults who have no consideration and have aggressive arguments at 7am are awful, and the hotel really needs to put sound proofing on interconnecting doors.

Shocking service bad attitude filthy room.

ملاحظة Tripadvisor 1.0/5

WangC280 العائلات - تقييم TripAdvisor المعتمد

The customer service displayed was appalling. I never expected such treatment at an Accor property. The executive manager’s rudeness mirrored that of the front-line staff. Upon arrival, the front desk couldn’t locate my booking, wasting nearly 10 minutes repeatedly questioning me where I made booking. When I advised I booked through accor website as I am a member she still couldn’t locate my booking. I had to run back to my car to retrieve my phone. Despite being assured my room was ready at 1:30 and my luggage already in it, I found the room empty. Even after lodging a complaint, my luggage didn’t arrive until an hour later, the manager assured the luggage with me soon but didn’t arrive until 3:30 . The room was not only worn-out but also filthy, with hair left in the bed and a dusty phone and light Avoid this place if possible; I wouldn’t return even if you paid me.

Dear Wang, Thank you for taking the time to tell us about your experience at the resort. I am sorry that your experience did not meet your expectations. Whilst your description of the encounters with the team, myself included differ to our own, I am sorry that you were delayed at check-in, and then subsequently with the delay on your luggage. We appreciate your sharing your concerns and thank you again for taking the time to send this through. Kind Regards, Rory Douglas Executive Assistant Manager

Great experience for a special occasion

ملاحظة Tripadvisor 5.0/5

Sharon S تقييم TripAdvisor المعتمد

This review is only for the HighTea as we live locally. We chose this experience to celebrate my sisters birthday. When we arrived we were greeted and shown to a beautifully set table with white linen cloth and napkins and lovely patterned china. The windows were open as it was a lovely day and the view was spectacular. We had the standard high tea with tea or hot chocolate and requested several refills of our drinks. The food was fresh, tasty and beautifully presented and the staff were friendly and attentive. A family at the next table had the children’s afternoon tea for their two boys which was absolutely lovely. We will definitely be looking for another excuse to go again as it was comparable with afternoon teas we’ve had in London - but the view was better.

Dear X6044GTsharons, Thank so much for the amazing review, so glad you enjoyed your time with us. It was great to see that High Tea was a highlight for you, and you enjoyed the spectacular view on offer. Hopefully we can welcome you back again soon. Kind Regards, Charlie Young General Manager

بالاشتراك مع TripAdvisor

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منشآتنا الأخرى القريبة

جميع فنادقنا في Leura

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.